Employees First, Customers Second explores the steps of HCLT's transformational journey as the company recognized the need for change, created a culture of. Transcript of Vineet Nayar on Employees First, Customers Second @ TEDxAix knew that we as leaders have done nothing to win the trust of our employees. Employees First, Customers Second and millions of other books are available for site Kindle. Other Sellers on site. Employees First, Customers Second: Turning Conventional Management Upside Down Hardcover – June 8,
|Language:||English, Spanish, Arabic|
|Genre:||Science & Research|
|Distribution:||Free* [*Register to download]|
Employees who are secure and happy can better focus on delivering customer values. Building an organization with highly-skilled employees dedicated to. PDF Download Employees First, Customers Second BY - Vineet Nayar Full Books. 1. PDF Download Employees First, Customers Second BY. Vineet Nayar, Employees First, Customers Second: Turning Conventional Management Upside Down. Boston, Massachesetts: Harvard Business Press,
Homerjh65 Follow. Published in: Full Name Comment goes here.
Are you sure you want to Yes No. Be the first to like this. No Downloads.
Views Total views. Actions Shares. Embeds 0 No embeds. No notes for slide.
Book details 3. Download Here https: If you want to download this book, click link in the last page 6.
You just clipped your first slide! Clipping is a handy way to collect important slides you want to go back to later. Now customize the name of a clipboard to store your clips.
Visibility Others can see my Clipboard. Cancel Save. June 08, One small idea can ignite a revolution just as a single matchstick can start a fire.
One such idea - putting employees first and customers second - sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar - HCLT's celebrated CEO - recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: To download this product after your download, simply sign-in to hbr.
Register as a Premium Educator at hbsp.
Tell your instructors about the savings at hbsp. Quantity pricing discounts will be reflected at Checkout, prior to submitting your order.
When you place your first order on HBR. If you click the Speed-Pay button on any product detail page, your order will be charged to the most recent credit card information attached to your account and shipped if applicable to the last address we have on file for you.
For more details. If you need to make additional copies to distribute, please download copyright permission. Hardcopy, paperback, softbound, magazine: Physical copy shipped from our warehouse to your requested shipping location.
PDF digital file. A themed collection containing two or more items at a special savings. A security code is added protection against credit card fraud. It is a 3 or 4 digit number appearing on the front or back of your credit card. See examples below.
If you have a promotion code, please enter it below.