Affecting Quality; Total Quality Management: Introduction and Principles. Total Quality Management by Dale H. Besterfield and others, Publisher: Prentice Hall. Total Quality Management book. Read 16 reviews from the world's largest community for readers. Presenting sufficient theory to ensure a sound understandi. Piscataway, NJ , USA. Total Quality Management. Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield and Mary Besterfield- Sacre.
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Book Details Author: Dale H. Hardcover Brand: Description Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management TQM in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.
The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.
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